Symmetry Bespoke Smart Electric Fireplace: Indoor/Outdoor Built-in Wall Mounted Heater with WiFi, Bluetooth & Remote Control

The Symmetry Bespoke Smart Electric Fireplace is a sleek, modern indoor/outdoor heating solution designed to combine style with smart functionality. Featuring an 18-inch tall glass viewing area with no visible venting, it delivers a clean, uninterrupted flame display. With customizable flame colors, adjustable lighting, and smart connectivity via WiFi and Bluetooth, this fireplace offers both aesthetic appeal and convenience. Whether you want ambiance without heat or efficient zone heating, it adapts to your needs while maintaining quiet and reliable performance.

Specifications

• Installation: Built-in, wall-mounted
• Usage: Indoor & outdoor approved
• Viewing Area: 18” glass height
• Flame Styles: 2 patterns (standard & traditional)
• Flame Colors: Yellow, orange, and red combinations
• Lighting: 11 canopy light settings (10 colors + cycle mode)
• Controls: Touchpad with temperature display
• Connectivity: WiFi & Bluetooth enabled
• App Support: Available on Google Play Store & Apple App Store
• Remote: Patented thermostatic remote included
• Flame Speed: 3 adjustable motor speeds
• Heating Control: Programmable timer & thermostat

Key Features

• Clean, vent-free design with a large viewing area
• Dual flame style options for customizable ambiance
• Multi-color flame and canopy lighting combinations
• Operates with or without heat for year-round use
• Smart control via mobile app, remote, or touchpad
• Quiet operation with high reliability components
• Outdoor installation capability for flexible placement
• Pre-scheduled heating with programmable timer
• Automatic temperature regulation with thermostat

Maintenance

• Regularly clean the glass surface with a soft, dry or slightly damp cloth to maintain clarity
• Ensure vents and air intake areas remain dust-free for optimal performance
• Avoid using harsh chemicals or abrasive cleaners on the unit
• Periodically check remote control batteries and replace as needed
• Keep the surrounding area clear to allow proper airflow and safe operation
• For outdoor installations, inspect periodically for debris or weather-related buildup
• Refer to the user manual for any software/app updates to maintain smart functionality

Warranty

• Coverage: 5-Year Manufacturer Warranty

Returns & Replacements

We offer a 10-day “buyer’s remorse” return policy.

• Unopened products can be returned within 10 days with no questions asked.
• Open or flown products may also be returned but must be in new working condition and are subject to approval.
• Opened boxes are subject to a 20% restocking fee.
• Shipping costs are non-refundable if the item is returned in working condition.

To qualify for a return, the product must:

1. Be in original condition
2. Include the packing slip, original packaging, and documentation
3. Have no scratches, marks, or blemishes
4. Have security tags still attached
5. Not be altered, sized, or modified

Returns that do not meet these conditions may not be accepted.

Damaged Box or Damaged Product:

If you receive damaged or incorrect items, contact Customer Support within 4 business days of receiving your shipment so the issue can be corrected.

If the package shows extensive box damage, refuse delivery and contact Customer Support immediately.

Support Email: support@smartnestplus.com

Refusal of Delivery

If a package is refused for delivery for reasons other than damage:

• The customer is responsible for the actual shipping charges incurred.
• Once the package is returned to the warehouse, a refund will be issued to the original payment method.
• The refund amount will be purchasing price minus the actual shipping cost.

Incorrect Shipping Address

If a package is returned due to an incorrect shipping address provided by the customer:

• The customer will be responsible for additional shipping charges.
• This applies even if the order originally qualified for free shipping.
• Reshipping requests will require a reshipping fee.

If the package is returned and the customer does not contact support, the order will be refunded to the original payment method.

Refund processing time: 10 days

Shipping & Delivery

Smart Nest Plus currently ships within the contiguous United States only.

We do not currently ship to:

• Hawaii
• Alaska
• Puerto Rico
• U.S. Virgin Islands
• International destinations

Free Ground Shipping

• Free ground shipping is available for qualifying orders over $4,999 shipped within the 48 continental United States.

International Shipping

• At this time, Smart Nest Plus does not offer international shipping.

Refused Deliveries

If a package is refused for reasons other than visible shipping damage:

• The customer will be responsible for all actual shipping charges incurred;
• Once the package is returned to our warehouse, a refund will be issued to the original payment method minus applicable shipping costs.

This policy applies even if the original order qualified for free shipping.

Incorrect Shipping Address

• Packages returned due to an incorrect address provided by the customer may be subject to additional shipping and handling charges.
• If a returned package is reshipped, the customer will be responsible for all reshipping fees, including orders that originally qualified for free shipping.
• If a refund is issued, actual shipping costs may be deducted from the refund amount.

Order Processing & Delivery Times

• Orders ship on business days only (Monday through Friday, excluding holidays).
• Orders placed before 12:00 PM EST and successfully verified may ship the same business day.
• Orders placed after 12:00 PM EST typically ship the next business day.
• Shipping timelines begin after the order has shipped and do not include processing time or the shipment date itself.
• Estimated delivery time is 5–10 business days.

Smart Nest Plus is not responsible for shipping delays caused by events outside of our control, including but not limited to:

• Weather events,
• Natural disasters,
• Carrier delays,
• Labor disputes,
• Supply chain interruptions,
• Acts of God,
• Technical failures, or
• Other unforeseen circumstances.

Promotional & Order Rights

Smart Nest Plus reserves the right to:

• Refuse or cancel any order.
  
• Modify or discontinue shipping promotions at any time.
• Cancel orders affected by pricing errors, fraud concerns, technical issues, or unauthorized activity.